We believe that Treating Clients Fairly is about delivering a fair outcome to our clients whilst offering a first class business service.
It is embedded in the culture of our firm and our clients can be assured of this as:
We ensure that:
We aim to deliver all of the above, all of the time. However, we recognise that - from time to time - we may fall short on these promises. If you feel we have let you down, you should first discuss the matter with your adviser. If you do not feel your adviser has taken the necessary steps to address your concerns, or you do not feel it appropriate to discuss the matter with your adviser, please contact our Head of Compliance, Duncan Watson, here. Your concerns will be dealt with as thoroughly as possible.
Should you still have concerns at the end of this process, you are entitled to appeal to the Financial Ombudsman Service (FOS). Details of how to contact the FOS can be found at the bottom of every page of this website. Alternatively, you may voice your concerns here, where they will be forwarded on to the FOS.